Does not include Rack Ears. Includes: console cable and power cord. We stand behind our products and are committed to providing our customers with the highest level of satisfaction. It is our one of the first goals to provide fast and convenient service to our customers. At Netyorker, we pride ourselves on providing exceptional customer service. Our team of dedicated professionals is always available to assist you, no matter the time of day or night. Whether you have a question, concern, or need immediate assistance, we’re here to help. We believe in making your experience with us as seamless and stress-free as possible, which is why our customer service is second to none. How do we refurbish items at our facility? Our quality check process begins with an inspection of the item to determine its condition. We check for any physical damage, such as scratches or dents, and make sure that the item is genuine and not a counterfeit. Next, our experienced technicians carefully test and inspect each item to make sure it meets our strict quality standards. They test each item for functionality and test the units port by port to make sure data and PoE goes through. We also make sure that the item is factory defaulted and ready to use as soon as it’s plugged in. We keep records of all our test reports, so you can be confident that your refurbished product has been thoroughly evaluated and meets our high standards for quality and performance. After testing we clean the unit thoroughly by using a specialized air compressor to blow out any dust or debris that may have accumulated on the unit during the refurbishing process. This ensures that your refurbished electronics are as clean as possible when they arrive to you. We use a gentle, non-abrasive cleaning solution to remove any smudges, fingerprints, or other marks from the surface of the unit. We take great care to ensure that the cleaning solution we use is safe for use on electronics, so you can be confident that your unit will be clean and free of any residue. If needed, we’ll also paint the units to give them a fresh, like-new appearance. We take extra care to make sure the product is properly secured and won’t move around during transit. Learn more about our Mint+ Program. Our goal is to provide our customers with the best possible service and support, and we are always here to help them with any questions or concerns they may have. We understand that networking products are critical to the operation of your business, and that’s why we offer overnight replacement if we have available stock. We also have 24/7 customer service available to answer your questions and address any concerns you may have. Just send us a message and we’ll respond in minutes, so you can get back to focusing on your business.